FREQUENTLY ASKED QUESTIONS |
LOCAL MOVING |
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What are your rates?
It depends on when you are moving and the number of men that are needed for your move.
Keep in mind, that there are cost factors beyond just the hourly rate.
It is always best to get a complete estimate from your moving consultant.
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Do you have any availability on…?
New Planet Moving & Storage can accommodate almost any move.
However, it is recommended that if you are moving at the end of the month (the busiest time),
you should try to arrange your move as early as possible.
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Why do I need 4 (or 3 or whatever) guys?
New Planet Moving & Storage always assigns the most efficient number of movers to each move.
It is usually more expensive to under-staff a move. A smaller crew might charge a lower hourly rate,
but they will take longer to complete the move. It has been well documented that when there aren’t enough
movers on a job, crews are more likely to rush and to fatigue, resulting in an increase in damages.
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Are you insured?
All movers must provide a minimum coverage, which is determined by state or federal law.
This coverage is limited to either $.30 or $.60 (depending on your state of origin) per pound per article being shipped.
New Planet Moving & Storage is a preferred carrier with
www.movinginsurance.com
.
It is also recommended that you discuss options with your
insurance broker and with your New Planet Moving & Storage Relocation Consultant.
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Why do I have to pay travel time?
Costs of the move begin to incur the moment the truck leaves the garage.
New Planet Moving & Storage must pay the movers and for gas, etc.
However, we have limited the charge to the customer to only 1/2 hour each direction within the metro area,
regardless of traffic or actual distance.
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Why do I need an estimate?
New Planet Moving & Storage maintains an exceptionally low rate of damages by being properly prepared for each
and every move. In order to be prepared, it is absolutely essential that a trained relocation consultant sees the
specifics of the move. They can also guarantee the price that they give you.
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Is this the maximum I will pay?
Your relocation consultant can give you a binding, or a not to exceed estimate.
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Do you insure the boxes I pack?
You are covered up to the amount of your chosen valuation for damage that is obviously caused by the move.
In other words, you are covered if there is visible damage to the box.
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Why do you need to pack my mattresses?
Mattresses can be extremely expensive and they are extremely delicate. They can soil easily, and even if they
are wrapped, they can snag and tear. Boxing your mattress assures that you will be sleeping on a clean surface.
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Why do you need to pack my TV?
TV’s are very delicate pieces of electronics. They can easily break with even the slightest bump.
Boxing helps ensure that your TV will arrive in the same condition as before it was packed.
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How much am I expected to tip?
You are never expected to tip, and our movers are specifically forbidden to ask, however,
tips are always appreciated. A general rule of thumb for exceptional service might be $5.00 per mover per hour.
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Why do you have to give a 2 hour window for my move?
We provide you with a 2 hour window of arrival if your move is scheduled in the afternoon. It might be the crew’s second
move of that day, and we can’t be 100% certain of their arrival time until the first move is finished.
However, we can try to minimize your inconvenience by calling you before the movers arrive.
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FREQUENTLY ASKED QUESTIONS |
LONG DISTANCE MOVING |
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What do you charge per pound?
The federal government supplies a tariff, or schedule of rates, based on weight and distance.
The tariff is a sliding scale. The more you are shipping, the less it costs per pound.
|
Do you have any availability on…?
New Planet Moving & Storage can accommodate almost any move.
However, it is recommended that if you are moving at the end of the month (the busiest time),
you should try to arrange your move as early as possible.
|
Are you insured?
All movers must provide a minimum coverage, which is determined by federal law. This coverage is limited to $.60 per
pound per article being shipped. New Planet Moving & Storage is a preferred carrier with
www.movinginsurance.com
.
It is also recommended that you discuss options with your insurance broker and with your New Planet Moving & Storage
Relocation Consultant.
|
Do you charge by pound or by cubic foot?
Federal law mandates that we charge by pound for all long distance moves, and for good reason. Weight is exact.
You are entitled to follow the truck to the weigh station and to have a copy of the government issued weight ticket.
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Why do I need a shuttle?
A shuttle is a small moving truck that will be used only when a 53’ tractor trailer will not be able to access the
delivery address. You will only be charged for the cost of the truck itself and for the cost of labor involved
in moving your items from the larger truck into the smaller truck.
|
Why do I need an estimate?
New Planet Moving & Storage maintains an exceptionally low rate of damages by being properly prepared for
each and every move. In order to be prepared, it is absolutely essential that a trained relocation consultant
sees the specifics of the move. They can also guarantee the price that they give you.
|
Is this the maximum I will pay?
Your relocation consultant can give you a binding, or a not to exceed estimate.
|
Do you insure the boxes I pack?
You are covered up to the amount of your chosen valuation for damage that is obviously caused by the move.
In other words, you are covered if there is visible damage to the box.
|
Why do you need to pack my mattresses?
Mattresses can be extremely expensive and they are extremely delicate. They can soil easily, and even if they are
wrapped, they can snag and tear. Boxing your mattress assures that you will be sleeping on a clean surface.
|
Why do you need to pack my TV?
TV’s are very delicate pieces of electronics. They can easily break with even the slightest bump.
Boxing helps ensure that your TV will arrive in the same condition as before it was packed.
|
How much am I expected to tip?
You are never expected to tip, and our movers are specifically forbidden to ask, however, tips are always appreciated.
A general rule of thumb for exceptional service might be $5.00 per mover per hour.
|
